{"id":8564,"date":"2024-05-27T11:59:28","date_gmt":"2024-05-27T11:59:28","guid":{"rendered":"https:\/\/sadc.org\/?p=8564"},"modified":"2025-03-19T16:34:11","modified_gmt":"2025-03-19T16:34:11","slug":"customer-loyalty-strategies","status":"publish","type":"post","link":"https:\/\/sadc.org\/en\/customer-loyalty-strategies\/","title":{"rendered":"Customer loyalty strategies: Building lasting relationships with your customers"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8564\" class=\"elementor elementor-8564\" data-elementor-post-type=\"post\">\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b93e532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b93e532\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9212084\" data-id=\"9212084\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-147d5a5 elementor-widget elementor-widget-text-editor\" data-id=\"147d5a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<p>Que vous cherchiez \u00e0 convertir des visiteurs en prospects ou des prospects en <a href=\"https:\/\/sadc.org\/en\/customer-loyalty-strategies\/\">customers<\/a>, votre travail ne fait que commencer. Rentabiliser vos investissements en acquisition et conversion passe par la <strong>customer loyalty<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-721f96cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"721f96cc\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4efbd2c5\" data-id=\"4efbd2c5\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-329e76ee elementor-widget elementor-widget-text-editor\" data-id=\"329e76ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<h2>The benefits of customer loyalty<\/h2><p>A <a href=\"https:\/\/sadc.org\/en\/how-to-set-smart-company-goals\/\">strategy<\/a> loyalty program can pay big dividends. Your loyal customers can become <strong>your brand ambassadors<\/strong>and <strong>specifiers<\/strong>and <strong>social media spokespersons<\/strong>.<\/p><h3>Why build customer loyalty?<\/h3><p>Loyalty is a priority for every company, whatever its size or sector of activity. It contributes directly to <strong>your company's long-term future<\/strong>.<\/p><p>It costs money to continually attract new customers. On the other hand, retaining existing customers is <strong>less expensive<\/strong> and more efficient. So invest your energy in bringing them back!<\/p><p>A loyal customer base has several advantages:<\/p><ul><li><strong>Increased consumption<\/strong> Your customers buy more, more easily.<\/li><li><strong>Free advertising<\/strong> : They talk about your company to people around them, giving you excellent word-of-mouth advertising.<\/li><li><strong>Increased profits<\/strong> A loyal customer base generates more revenue.<\/li><li><strong>Consolidating your image<\/strong> Your brand image is strengthened.<\/li><li><strong>Strengthening attachment<\/strong> Loyal customers develop a strong attachment to your brand.<\/li><li><strong>Competitive advantage\u00a0<\/strong>A loyal customer base gives you an edge over your competitors.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-312de9e elementor-widget elementor-widget-spacer\" data-id=\"312de9e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb690e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb690e1\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71a1688\" data-id=\"71a1688\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc4a6fe elementor-widget elementor-widget-image\" data-id=\"cc4a6fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/05\/interview-8721242_1280-1024x682.jpg\" class=\"attachment-large size-large wp-image-8567\" alt=\"handshake at the point of sale\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/05\/interview-8721242_1280-1024x682.jpg 1024w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/interview-8721242_1280-300x200.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/interview-8721242_1280-768x512.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/interview-8721242_1280.jpg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-3c31669 elementor-widget elementor-widget-text-editor\" data-id=\"3c31669\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<h2>Understanding customer behavior<\/h2><p>Loyalty can't be bought, it has to be built. A relationship of <strong>trust<\/strong>of <strong>proximity<\/strong> and <strong>transparency<\/strong> is essential.<\/p><h3>Common reasons for losing customers<\/h3><p>Various factors can lead to the loss of customers:<\/p><ul><li><strong>Neglect<\/strong> Even satisfied customers can leave if you neglect them.<\/li><li><strong>No response to complaints<\/strong> : Poor after-sales service can be fatal.<\/li><li><strong>Natural cycle<\/strong> On average, 50 % of customers are lost every 5 years.<\/li><li><strong><a href=\"https:\/\/sadc.org\/en\/experiential-marketing\/\">Experience<\/a> negative<\/strong> A bad experience with your company, even one unrelated to the product, can drive them away.<\/li><li><strong>Affective purchasing decisions<\/strong> Decisions based on emotions can be unstable.<\/li><li><strong>Inefficient after-sales service<\/strong> Absent or inefficient after-sales service can lead to losses.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e532591 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e532591\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-394f4dd\" data-id=\"394f4dd\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fd8f0f elementor-widget elementor-widget-spacer\" data-id=\"8fd8f0f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-5384faf elementor-widget elementor-widget-image\" data-id=\"5384faf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"551\" height=\"339\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2022\/02\/Capture-decran-le-2023-03-27-a-11.16.41.png\" class=\"attachment-large size-large wp-image-7279\" alt=\"drop\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2022\/02\/Capture-decran-le-2023-03-27-a-11.16.41.png 551w, \/\/sadc.org\/wp-content\/uploads\/2022\/02\/Capture-decran-le-2023-03-27-a-11.16.41-300x185.png 300w\" sizes=\"(max-width: 551px) 100vw, 551px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-b1d1166 elementor-widget elementor-widget-text-editor\" data-id=\"b1d1166\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<h2><strong>Don't neglect your customers<\/strong><\/h2><p>Even the most satisfied customers can leave a company if they feel neglected. This neglect can manifest itself in many ways, including lack of communication, lack of follow-up, or a perception of indifference on the part of the company. Initial satisfaction is no guarantee of long-term loyalty; maintaining a constant, caring link with your customers is crucial.<\/p><h3>The signs<\/h3><ol><li><p><strong>Lack of communication<\/strong> Not contacting your customers on a regular basis can make them feel forgotten. This includes the absence of newsletters, product updates or simple thank-you messages.<\/p><\/li><li><p><strong>No follow-up<\/strong> After a sale or interaction, not following up can leave your customers thinking you don't care about their experience or future needs.<\/p><\/li><li><p><strong>Apparent indifference<\/strong> A seemingly indifferent attitude, whether in direct conversations or via social networks, can quickly alienate your customers.<\/p><\/li><\/ol><h3>Possible consequences<\/h3><ul><li><strong>Loss of customers<\/strong> A neglected customer is more likely to turn to your competitors, even if they were initially satisfied with your products or services.<\/li><li><strong>Reputation damage<\/strong> Dissatisfied customers often share their negative experiences with others, which can damage your company's reputation.<\/li><li><strong>Recommendation reduction<\/strong> Neglected customers are less likely to recommend your company to friends, family or colleagues.<\/li><\/ul><h3>How to avoid it?<\/h3><ol><li><p><strong>Setting up regular monitoring<\/strong> Establish protocols for regularly following up with your customers after each interaction or purchase. This can include phone calls, thank-you emails, or satisfaction surveys.<\/p><\/li><li><p><strong>Ongoing Communication<\/strong> Keep in regular contact with your customers through newsletters, product updates and personalized messages. Make sure your communications are relevant and add value.<\/p><\/li><li><p><strong>Personalized Interactions<\/strong> Use customer data to personalize your communications. Show your customers that you understand their individual needs and preferences.<\/p><\/li><li><p><strong>Proactive customer service<\/strong> Train your customer service team to be proactive rather than reactive. Encourage them to anticipate customer needs and take the initiative to solve problems before they become critical.<\/p><\/li><li><p><strong>Active Listening<\/strong> Take the time to listen carefully to your customers' feedback. Use this information to continually improve your products and services.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-0b09858 elementor-widget elementor-widget-spacer\" data-id=\"0b09858\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-38e49f8 elementor-widget elementor-widget-image\" data-id=\"38e49f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"2325\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456.png\" class=\"attachment-full size-full wp-image-8596\" alt=\"customer loyalty infographic\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456.png 800w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456-103x300.png 103w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456-352x1024.png 352w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456-768x2232.png 768w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456-529x1536.png 529w, \/\/sadc.org\/wp-content\/uploads\/2024\/05\/infographie-client-fidelisation-d_64150456-705x2048.png 705w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a07e235 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a07e235\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e41beb4\" data-id=\"e41beb4\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-679d7d5 elementor-widget elementor-widget-spacer\" data-id=\"679d7d5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-a8a735b elementor-widget elementor-widget-text-editor\" data-id=\"a8a735b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<h3>Inefficient after-sales service: a major risk for your business<\/h3><p>Effective after-sales service is crucial for any company seeking to maintain a positive relationship with its customers and ensure their loyalty. An absent or ineffective after-sales service can lead to significant losses, both in terms of customers and revenue.<\/p><h4>Possible consequences<\/h4><ol><li><p><strong>Customer dissatisfaction<\/strong> A customer who doesn't receive the help they need after a purchase can quickly become dissatisfied. This dissatisfaction can turn into frustration, leading the customer to abandon your brand.<\/p><\/li><li><p><strong>Bad Reputation<\/strong> Dissatisfied customers often share their bad experiences with friends and family and on social networks, which can damage your company's reputation and put off potential future customers.<\/p><\/li><li><p><strong>Loss of loyalty<\/strong> Inefficient after-sales service can reduce the loyalty of existing customers. They may turn to your competitors who offer better support.<\/p><\/li><li><p><strong>Reduction in Recommendations<\/strong> : Les clients qui ont eu une mauvaise exp\u00e9rience avec votre SAV sont moins susceptibles de recommander votre entreprise \u00e0 leur entourage, limitant ainsi votre <a href=\"https:\/\/sadc.org\/en\/growth-mindset\/\">growth<\/a> organique.<\/p><\/li><\/ol><h4>The signs\u00a0<\/h4><ul><li><strong>Slow response times<\/strong> : Customers have to wait a long time for their requests to be answered.<\/li><li><strong>Unresolved problems<\/strong> Customer questions or problems are not resolved satisfactorily.<\/li><li><strong>Lack of Empathy and Competence<\/strong> Service staff lack training or customer empathy.<\/li><li><strong>Limited communication channels<\/strong> : Customers find it difficult to contact after-sales service via different channels (telephone, email, online chat, etc.).<\/li><\/ul><h4>How can we improve it?<\/h4><ol><li><p><strong>Staff training<\/strong> Make sure your after-sales team is well-trained, competent and able to handle customer requests with efficiency and empathy.<\/p><\/li><li><p><strong>Setting up clear protocols<\/strong> : Establish clear procedures for handling customer requests, guaranteeing a fast, efficient response to every problem.<\/p><\/li><li><p><strong>Using Technology<\/strong> Adopt technological tools such as ticket management systems, chatbots and knowledge bases to improve the responsiveness and efficiency of your after-sales service.<\/p><\/li><li><p><strong>Multichannel<\/strong> : Offer multiple communication channels (phone, email, online chat, social networks) so that customers can choose the one that suits them best.<\/p><\/li><li><p><strong>Monitoring &amp; Assessment<\/strong> Regularly monitor and evaluate the performance of your after-sales service. Use customer feedback to identify areas for improvement.<\/p><\/li><li><p><strong>Personalization<\/strong> Treat every customer as unique. Tailor answers and solutions to each customer's specific needs.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-10d85d8 elementor-widget elementor-widget-image\" data-id=\"10d85d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/02\/e-commerce-8422939_640.jpg\" class=\"attachment-large size-large wp-image-8314\" alt=\"e-commerce quebec north shore\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/02\/e-commerce-8422939_640.jpg 640w, \/\/sadc.org\/wp-content\/uploads\/2024\/02\/e-commerce-8422939_640-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-eac24a0 elementor-widget elementor-widget-spacer\" data-id=\"eac24a0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-2bdb4e9 elementor-widget elementor-widget-text-editor\" data-id=\"2bdb4e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><h3>Conclusion<\/h3><p>Taking these indicators into account is crucial. Neglectful behavior can damage your reputation and impact your sales. By investing in customer loyalty, you ensure the <strong>growth<\/strong> and the <strong>stability<\/strong> of your company. Adopt a proactive customer loyalty strategy to turn your customers into real customers. <strong>your brand ambassadors<\/strong> and guarantee a <strong>lasting success<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-6f69735 elementor-widget elementor-widget-spacer\" data-id=\"6f69735\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10aa7e37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10aa7e37\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec52252\" data-id=\"ec52252\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65f4841f elementor-widget elementor-widget-heading\" data-id=\"65f4841f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SADC Achigan-Montcalm: Who are we?<\/h2>\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-2181a516 elementor-widget elementor-widget-text-editor\" data-id=\"2181a516\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<h3 class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"bbsfc-0-0\"><span style=\"font-size: 16px;\">To help you manage your business efficiently and exploit its full potential, the SADC offers you :<\/span>\u00a0<\/h3><div class=\"_25Ehb _3qYRK Oh89J _9Gldl public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_line-height-1_5 rich_content_padding-top-0px rich_content_padding-bottom-0px rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"6eldj-0-0\"><ul><li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"6eldj-0-0\"><span data-offset-key=\"6eldj-1-0\">an array of\u00a0<a href=\"https:\/\/sadc.org\/en\/support\/\">management consulting<\/a><\/span><\/li><li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"6eldj-0-0\">solutions\u00a0<a href=\"https:\/\/sadc.org\/en\/corporate-financing\/\"><span data-offset-key=\"a5ge5-1-0\">corporate financing<\/span><\/a><\/li><li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"6eldj-0-0\">and a\u00a0<a href=\"https:\/\/sadc.org\/en\/collective-projects\/\"><span data-offset-key=\"4ot7b-1-0\">support for collective projects<\/span><span data-offset-key=\"4ot7b-2-0\">.<\/span><\/a><\/li><\/ul><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"fu40t-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"fu40t-0-0\"><span data-offset-key=\"fu40t-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"3ihfd-0-0\"><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7226 size-medium alignleft\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2022\/04\/Capture-decran-le-2023-03-22-a-15.51.35-300x198.png\" alt=\"\" width=\"300\" height=\"198\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2022\/04\/Capture-decran-le-2023-03-22-a-15.51.35-300x198.png 300w, \/\/sadc.org\/wp-content\/uploads\/2022\/04\/Capture-decran-le-2023-03-22-a-15.51.35.png 554w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"3ihfd-0-0\"><strong>How to find us<\/strong><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"dhv7v-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"dhv7v-0-0\"><span data-offset-key=\"dhv7v-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J _9Gldl public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_line-height-1_5 rich_content_padding-top-0px rich_content_padding-bottom-0px rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"2ea77-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"2ea77-0-0\"><span data-offset-key=\"2ea77-0-0\">As a regional player, <\/span><span data-offset-key=\"2ea77-1-0\">we serve companies belonging to one of the following communities<\/span><span data-offset-key=\"2ea77-2-0\">\u00a0from\u00a0<\/span><span data-offset-key=\"2ea77-2-1\">10 municipalities of the Montcalm MRC<\/span><span data-offset-key=\"2ea77-2-2\">\u00a0as well as municipalities belonging to the\u00a0<\/span><span data-offset-key=\"2ea77-2-3\">L'Assomption RCM<\/span><span data-offset-key=\"2ea77-2-4\">\u00a0(municipalities of L'Assomption, L'\u00c9piphanie and Saint-Sulpice). We also operate for municipalities in the\u00a0<\/span><span data-offset-key=\"2ea77-2-5\">Rivi\u00e8re du Nord RCM<\/span><span data-offset-key=\"2ea77-2-6\">Sainte-Sophie and Saint-Hippolyte.<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"7bu4d-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"7bu4d-0-0\"><span data-offset-key=\"7bu4d-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"4k11e-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"4k11e-0-0\"><span data-offset-key=\"6igk8-0-0\">In other words, we serve the municipalities of Saint-Hippolyte, Saint-Calixte, Sainte Sophie, Saint-Lin-Laurentides, Saint-Julienne, Saint-Esprit, Saint-Roch-Ouest, Saint-Roch-de-l'Achigan, Saint-Liguori, Saint-Alexis, Saint-Jacques, Sainte Marie-Salom\u00e9, L'Epiphanie, L'Assomption and Saint-Sulpice.\u00a0<\/span><span data-offset-key=\"6igk8-0-1\">However, the municipalities of Repentigny and Charlemagne are not eligible for our financial assistance. Our offices are located at 104, rue St-Jacques in Saint-Jacques.<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"71g14-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"71g14-0-0\"><span data-offset-key=\"71g14-0-0\">\u00a0<\/span><\/div><\/div><h3 class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"3lgbl-0-0\"><span data-offset-key=\"3lgbl-0-0\">We believed in their project and they put their trust in us.<\/span><\/h3><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"buha1-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"buha1-0-0\"><span data-offset-key=\"buha1-0-0\">Since our creation in 1992, we have supported a large number of entrepreneurs in their business transfer, start-up or growth objectives. These include :<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"d8gvg-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"d8gvg-0-0\"><span data-offset-key=\"d8gvg-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J _9Gldl public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_line-height-1_5 rich_content_padding-top-0px rich_content_padding-bottom-0px rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"5an18-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"5an18-0-0\"><a href=\"https:\/\/solnorenvironnement.com\/\" target=\"_blank\" rel=\"noopener\"><span data-offset-key=\"5an18-0-0\">Solnor Environnement<\/span><\/a><span data-offset-key=\"5an18-0-1\">Solnor Environnement is an expert consultant for contaminated land and geology. Solnor Environnement's core business is the management of projects with a geological component, the analysis and study of soil and water, their decontamination and the environmental analysis of sites.<\/span><\/div><div data-offset-key=\"5an18-0-0\">\u00a0<\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J _9Gldl public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_line-height-1_5 rich_content_padding-top-0px rich_content_padding-bottom-0px rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"4437u-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"4437u-0-0\"><a href=\"https:\/\/www.bae.qc.ca\/\" target=\"_blank\" rel=\"noopener\"><span data-offset-key=\"4437u-0-0\">The integration company\u00a0<\/span><span data-offset-key=\"4437u-0-1\">Job Access Buffet<\/span><\/a><span data-offset-key=\"4437u-0-2\">\u00a0whose core mission is to provide a gateway to the job market in the catering sector.<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"e6tr5-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"e6tr5-0-0\"><span data-offset-key=\"e6tr5-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"7cmef-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"7cmef-0-0\"><span data-offset-key=\"7cmef-0-0\">While these players belong to a wide variety of economic sectors, the fact remains that our local approach and our <a href=\"https:\/\/sadc.org\/en\/sadc-achigan-montcalm-personalized-support-for-entrepreneurs\/\">support<\/a> and adapted to their objectives and contributed to these\u00a0<\/span><span data-offset-key=\"7cmef-0-1\">success stories<\/span><span data-offset-key=\"7cmef-0-2\">. Behind each of these entrepreneurs was a\u00a0<\/span><span data-offset-key=\"7cmef-0-3\"><a href=\"https:\/\/sadc.org\/en\/what-is-design-thinking\/\">project<\/a> and we are proud to present their success stories.<\/span><span data-offset-key=\"7cmef-0-4\">.<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"1u5pm-0-0\"><div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"1u5pm-0-0\"><span data-offset-key=\"1u5pm-0-0\">\u00a0<\/span><\/div><\/div><div class=\"_25Ehb _3qYRK Oh89J _9Gldl public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_line-height-1_38 rich_content_padding-top-0px rich_content_padding-bottom-0px rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"b518h-0-0\"><p class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"b518h-0-0\"><strong>Visit <a href=\"https:\/\/sadc.org\/en\/sadc-annual-general-meeting-2024\/\">SADC<\/a> vous accompagne dans le d\u00e9veloppement de votre entreprise.\u00a0Faites appel \u00e0 notre \u00e9quipe pour mener \u00e0 bien vos projets entrepreneuriaux.<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-6819d992 elementor-widget elementor-widget-spacer\" data-id=\"6819d992\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\t\t<\/div>\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-element elementor-element-19df7dd elementor-widget elementor-widget-text-editor\" data-id=\"19df7dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t\t\t<p><strong>See also our related articles:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4008eb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4008eb4\" data-element_type=\"section\">\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fd712ba\" data-id=\"7fd712ba\" data-element_type=\"column\">\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32288558 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"32288558\" data-element_type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:37,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;2&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\t\t\t\t<div class=\"elementor-widget-container\">\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9375 post type-post status-publish format-standard has-post-thumbnail hentry category-actualites\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/achat-local-canada-quebec-tensions-etats-unis\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"488\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-768x488.jpg\" class=\"attachment-medium_large size-medium_large wp-image-9377\" alt=\"drapeaux qu\u00e9b\u00e9cois et canada\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-768x488.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-300x190.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-1024x650.jpg 1024w, \/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-1536x975.jpg 1536w, \/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-2048x1300.jpg 2048w, \/\/sadc.org\/wp-content\/uploads\/2025\/03\/pexels-scottwebb-137026-min-18x12.jpg 18w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/achat-local-canada-quebec-tensions-etats-unis\/\" >\n\t\t\t\tL\u2019achat local au Qu\u00e9bec : une tendance renforc\u00e9e par les tensions commerciales Canada\/\u00c9tats-Unis\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>L\u2019actualit\u00e9 houleuse entre les \u00c9tats-Unis et le Canada a r\u00e9activ\u00e9 un mouvement de solidarit\u00e9 \u00e9conomique au Qu\u00e9bec : l\u2019achat local. Alors que les tensions commerciales s\u2019intensifient, notamment avec les menaces<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\t19 March 2025\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9328 post type-post status-publish format-standard has-post-thumbnail hentry category-accompagnement-entrepreneurs\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/transfert-releve-etapes\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/02\/women-8577389_1280-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-8319\" alt=\"women in the office\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/02\/women-8577389_1280-768x512.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2024\/02\/women-8577389_1280-300x200.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2024\/02\/women-8577389_1280-1024x682.jpg 1024w, \/\/sadc.org\/wp-content\/uploads\/2024\/02\/women-8577389_1280.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/transfert-releve-etapes\/\" >\n\t\t\t\tLes 7 \u00e9tapes les plus pr\u00e9coces dans le\u00a0transfert d&rsquo;entreprise\u00a0\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>Un plan de rel\u00e8ve consiste \u00e0 passer le flambeau \u00e0 la nouvelle g\u00e9n\u00e9ration qui dirigera l&rsquo;entreprise tandis que vous et votre \u00e9quipe jouerez le r\u00f4le de mentors. Cela pourrait vous<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\t7 February 2025\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9321 post type-post status-publish format-standard has-post-thumbnail hentry category-accompagnement-entrepreneurs\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/gel-successoral-releve\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-9323\" alt=\"r\u00e9union de travail femme\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280-768x512.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280-300x200.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280-1024x682.jpg 1024w, \/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280-18x12.jpg 18w, \/\/sadc.org\/wp-content\/uploads\/2025\/02\/business-2398562_1280.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/gel-successoral-releve\/\" >\n\t\t\t\tComprendre le\u00a0gel successoral\u00a0dans le cadre d&rsquo;un transfert d&rsquo;entreprise\u00a0familiale\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>Le gel successoral est une transaction qui consiste en un gel de la valeur de l&rsquo;entreprise \u00e0 une date sp\u00e9cifique et en un transfert aux successeurs de la plus-value future.<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\t7 February 2025\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9228 post type-post status-publish format-standard has-post-thumbnail hentry category-accompagnement-entrepreneurs tag-temoignages\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/testimonial-landscape-maintenance-lex\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-9368\" alt=\"contractors\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-768x432.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-300x169.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-1024x576.jpg 1024w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-1536x864.jpg 1536w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis-18x10.jpg 18w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneurs-st-alexis.jpg 1762w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/testimonial-landscape-maintenance-lex\/\" >\n\t\t\t\tOur contractors testify: Entretien Paysager LEX\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>Nous avons accompagn\u00e9 Emma et Xavier L\u00e9pine pour le financement de leur entrepriseEmma et Xavier L\u00e9pine, un duo d\u00e9vou\u00e9 et passionn\u00e9, mettent leur expertise au service de l&rsquo;entretien paysager. Emma<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\tDecember 16, 2024\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9210 post type-post status-publish format-standard has-post-thumbnail hentry category-accompagnement-entrepreneurs\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/top-canadian-quebec-industries-export\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"415\" height=\"275\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2021\/01\/Capture-decran-le-2023-04-03-a-15.19.04.png\" class=\"attachment-medium_large size-medium_large wp-image-7422\" alt=\"export success\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2021\/01\/Capture-decran-le-2023-04-03-a-15.19.04.png 415w, \/\/sadc.org\/wp-content\/uploads\/2021\/01\/Capture-decran-le-2023-04-03-a-15.19.04-300x199.png 300w\" sizes=\"(max-width: 415px) 100vw, 415px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/top-canadian-quebec-industries-export\/\" >\n\t\t\t\tTOP 5 Quebec and Canadian export success stories\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>Exporting is a crucial economic driver for Canadian and Quebec companies. Some industries stand out for their success on international markets, thanks to their ability to innovate, to develop new products and to meet the needs of their customers.<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\tDecember 13, 2024\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9202 post type-post status-publish format-standard has-post-thumbnail hentry category-accompagnement-entrepreneurs tag-temoignages\" role=\"listitem\">\t\t\t<div class=\"elementor-post__card\">\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sadc.org\/en\/testimonial-atelier-du-quad\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneur-epiphanie-tom-ricard-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-9209\" alt=\"Tom Ricard L&#039;Atelier du Quad\" srcset=\"\/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneur-epiphanie-tom-ricard-768x432.jpg 768w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneur-epiphanie-tom-ricard-300x169.jpg 300w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneur-epiphanie-tom-ricard-18x10.jpg 18w, \/\/sadc.org\/wp-content\/uploads\/2024\/12\/entrepreneur-epiphanie-tom-ricard.jpg 800w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div><\/a>\t\t\t\t<div class=\"elementor-post__text\">\t\t\t\t<span class=\"elementor-post__title\">\t\t\t<a href=\"https:\/\/sadc.org\/en\/testimonial-atelier-du-quad\/\" >\n\t\t\t\tOur contractors testify: L'Atelier du Quad\t\t\t<\/a>\t\t<\/span>\t\t\t\t<div class=\"elementor-post__excerpt\">\t\t\t<p>Nous avons accompagn\u00e9 Tom Ricard pour le financement de son entreprise cr\u00e9\u00e9e il y a 20 ansD\u00e9couvrez le <a href=\"https:\/\/sadc.org\/en\/entrepreneurs-testify-mec-abil\/\">testimonial<\/a> de Tom Ricard, fondateur de L&rsquo;Atelier du Quad : une collaboration<\/p>\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<div class=\"elementor-post__meta-data\">\t\t\t\t\t<span class=\"elementor-post-date\">\t\t\tDecember 12, 2024\t\t<\/span>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/article>\t\t\t\t<\/div>\t\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/div>\t\t\t\t\t<\/div>\t\t<\/section>\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Que vous cherchiez \u00e0 convertir des visiteurs en prospects ou des prospects en clients, votre travail ne fait que commencer. Rentabiliser vos investissements en acquisition et conversion passe par la fid\u00e9lisation de vos clients.Les avantages de la Fid\u00e9lisation ClientUne strat\u00e9gie de fid\u00e9lisation efficace peut rapporter gros. Vos clients fid\u00e8les peuvent devenir des ambassadeurs de votre [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":8566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-8564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accompagnement-entrepreneurs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SADC Strat\u00e9gies de\u00a0fid\u00e9lisation\u00a0de la client\u00e8le, relations durables<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment fid\u00e9liser vos clients pour assurer la p\u00e9rennit\u00e9 et le succ\u00e8s durable de votre entreprise. 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